Ordering

How do I place an order?
  • Find the item you wish to add to your cart.
    On a desktop: Use the search bar at the top and enter any word to describe the item, or use the menu to choose a shopping category.
    On a mobile device: Click the menu button at the top of the screen, then use the search bar, or click a shopping category.
  • Upon finding it, click the item image to view more details and confirm it is the item you wish to purchase.
  • After validating that this is an item you wish to buy, select your options and click ADD TO CART
  • Once you have added all items to your cart, click the cart icon in the top-right to proceed to checkout.
  • Click CHECKOUT to proceed to your delivery address and payment. Enter your information and payment information.
  • Click PLACE ORDER to submit your order.
Can I modify or cancel my order after it’s been placed?

Once you place an order, you won’t be able to modify or cancel it on our website. If you need to change or cancel your order, please contact us here.

Once an order has been placed, changes cannot be made after the item has entered production. If you need to adjust sizing or order details, you must submit your request within 24 hours of placing your order. After this window, we may be unable to make changes, as many of our items are made to order or prepared shortly after purchase. Please review your order carefully before completing checkout. If you notice an issue, contact us as soon as possible, and we’ll do our best to help if the order has not yet moved into production.

Do I need to create an account to check out?

No, you do not need to create an account to check out. However, if you do wish to create an account during checkout, ensure that the “Create an account with Tamarack Atlantic” checkbox is checked.

How do I apply a promo code or gift card?

You can apply a coupon code or an eGift card number when you’re in the shopping cart. Look for “Add a coupon” or “Have a gift card?” sections.

Shipping & Delivery

What shipping methods do you offer?

Canada & USA: We offer regular parcels with transit times of 2-7 business days, depending on your location. We choose the best carrier, depending on shipping speed and availability. We ship with UPS, Canada Post, and various couriers.

International: We ship worldwide. Transit times vary by country.

Do you offer free shipping?

We offer free shipping on orders over $100.

How long before my items ship?

Orders are typically processed within 10–12 business days.

We offer a wide range of sizes and colours, and not all variations are kept in stock at all times. To support this, we receive weekly inventory shipments, which may affect processing times.

Additional Lead Time May Apply:

  • Custom items: Production time varies based on quantity and any required design work
  • Out-of-stock apparel sizes/colours: May require additional time to source before shipping

If you need an update on a specific item, feel free to contact us for the current lead time.

Many custom-ordered, bespoke, or back-ordered products will ship within a few days. We will email you updates on ship times.

Where do you ship from?

We ship from our store located in Moncton, New Brunswick, Canada.

How can I track my shipment?

Once your order ships, we will send you a tracking number and a tracking link. You may also log in to your account to check your status.

Returns & Exchanges

Can I exchange an item if it does not fit?

We do not offer apparel size exchanges. To help ensure the best fit, please review the sizing chart on the product page or contact us before placing your order, and we’ll be happy to help you choose the right size.

Do you accept returns?

Item returns are accepted only for quality issues and must be requested within 14 days of delivery. Requests made more than 14 days after delivery are not eligible for a refund.

Payment & Security

What payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Afterpay

Is my payment information secure?

Absolutely! We never store your credit card or bank details on our servers. All transactions are processed securely through Stripe, one of the industry’s leading payment gateways. Here’s how we keep your data safe:

  • Encrypted Transmission: Your payment information is encrypted using SSL/TLS before it leaves your browser.
  • PCI‑Compliant: Stripe is fully PCI DSS Level 1 certified, ensuring it adheres to the highest security standards in the payment industry.
  • Tokenization: Instead of storing your card details, Stripe generates a unique token. That token is what’s used to process future payments, so your actual card numbers never touch our systems.
  • Ongoing Monitoring: Stripe continuously monitors transactions for fraud and unusual activity, helping to protect both you and our store.

If you have any questions about our security measures, feel free to reach out to us.

Do you offer installments or financing options?

Yes! We offer payment through installments through Afterpay. Select the “Afterpay” option during checkout if you’re eligible.

Can I use multiple payment methods on one order?

Yes—you can combine an eGift card with a credit or debit card in a single checkout. Here’s how it works:

The remaining amount will be charged to that card when you complete your purchase.

Apply Your eGift Card First.

Enter your eGift card code in the “Gift Card or Promo Code” field and click “Apply.”

The order total will update to reflect the gift card balance.

Pay the Remaining Balance

After the gift card is applied, choose your credit or debit card as the secondary payment method.