Updated: 2025-07-01
Overview
The return window is 30 days from the day your order is delivered. After 30 days, we can’t issue a full refund or exchange.
Exchanges: All exchanges are limited to quality or sizing issues. Apparel size exchanges are accepted within 14 days of delivery (custom orders excluded).
Need to return an item? Email [email protected] with your order number to receive a Return Authorization (RMA) and shipping instructions. Returns without an RMA may be refused. Do not ship items until you receive your RMA.
Item condition: Products must be unused, unwashed, and in their original packaging, including all tags and accessories.
Non-returnable items include gift cards, digital downloads, intimate, personalized, or custom-made products (all custom or bespoke sales are final).
Return Shipping: If your order arrives damaged or incorrect, we’ll send you a prepaid return label. For all other returns, you are responsible for the shipping costs. Please use an insured, tracked service for high-value items, as we can’t confirm receipt otherwise.
Partial Refunds: In some cases, partial refunds may be granted for items like:
- Items that are damaged or missing parts for reasons not due to our error
- Items returned after 30 days
Processing Time: Returns are processed within 5-7 business days after we receive and inspect your parcel.
Refund Method: Refunds are issued to the same credit card you used for the purchase.
Restocking Fees: We never charge restocking fees.
Price Adjustments: We periodically run special promotions or coupon codes. Any offers launched after you place your order cannot be applied retroactively.